Terms & Conditions
Welcome to www.crealicious.net!
The website www.crealicious.net is operated by Crealicious by Heinz Fischer having its registered office in Hong Kong. The terms and conditions herein are applicable to all products and services offered by this website. Any customer ordering any products and or services on this website implies full acceptance of the terms and conditions that customer acknowledges having been aware of prior to placing order. We reserve all rights to modify at any time the terms and conditions herein. We reserve all rights to refuse any order made by any customer with whom there exists a dispute of any nature.
Ordering on www.crealicious.net website is composed of 8 successive steps as follows:
- Select product
- Select size (if appropriate)
- Indicate quantity
- Checkout
- Fill in personal information
- Fill in delivery & shipping information
- Select payment method
- Confirm order
The description of products including any information, photographs and graphics presented on www.crealicious.net website or in the emails sent by Crealicious by Heinz Fischer are provided on an indicative basis only, which in major part given by the original suppliers. Crealicious by Heinz Fischer is committed to ensure description is given as faithful as possible, however it is nevertheless possible that the perception of the products particularly the forms, colors and sizes presented on www.crealicious.net website does not correspond completely to the physical products in which case Crealicious by Heinz Fischer cannot be held responsible.
Customer must ensure completeness and conformity of the information provided to www.crealicious.net website, particularly to the preciseness of delivery address, as well as possible restrictions of accessibility to the place of delivery. Crealicious by Heinz Fischer cannot be held responsible for any possible errors of data-entry and the consequences in terms of delay or delivery error. All expenses needed for resending will be the responsibility of the customer.
Prices indicated on www.crealicious.net website are in Hong Kong Dollars exclusive of tax and are applicable only on the date of order confirmed by the customer. Delivery costs if applicable will be indicated before the final confirmation of the order.
Customer can secure payment either by credit/debit card via PayPal or bank transfer. The Customer guarantees Crealicious by Heinz Fischer that he or she has necessary authorization to use the mode of payment chosen by him or her during confirmation of the purchase order. The supply of credit or debit number and the final validation of the order by the customer constitute a proof of the order and current liability for the sums of the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.crealicious.net website.
Crealicious by Heinz Fischer reserves all rights to suspend the processing and delivery in the event of a payment authorization by credit/debit card being refused by officially accredited organizations or in the case of non-payment. We reserve all rights to refuse any order made by any customer with whom there exists a dispute of any nature.
Every order implies complete acceptance of the description and prices of the products and or services offered on the www.crealicious.net website. Confirming the total cost at the CHECKOUT page represents an irrevocable acceptance of purchase. Once confirming order, customer must proceed with payment of the selected payment method which then formalizes the sales contract with Crealicious by Heinz Fischer in a firm and final manner which cannot be called into question in accordance to the present terms and conditions under the policy of EXCHANGE & RETURNS. An email will be sent to the customer upon successful transfer of payment confirming the order.
Crealicious by Heinz Fischer cannot be held responsible for any direct and / or indirect loss, damage or expenses of any nature which may occur from the purchase of products and or services offered on www.crealicious.net website.
Crealicious by Heinz Fischer conduct frequent updates of product availabilities on www.crealicious.net website, but same can vary during the same day depending on the level of sales. We cannot be held responsible if the stock is no longer the same as indicated during purchases. More precise information can be acquired via email and telephone.
Crealicious by Heinz Fischer strives to deliver orders within limit of stocks of the products. In the absence of availability of products, we shall inform the customer in the soonest manner. Crealicious by Heinz Fischer reserves all rights to modify the selection of products in accordance to the constraints imposed by the original suppliers. Crealicious by Heinz Fischer cannot be held responsible for any non-fulfillment of any agreed contract in the event which product or products being out of stock or unavailable from its supplier and of causes beyond control in particular of force majeure.
Crealicious by Heinz Fischer is committed to deliver order as quickly as possible once payment and delivery details have been approved, however the delivery time indicated on DELIVERY & SHIPPING page is provided as guidelines only and Crealicious by Heinz Fischer cannot be held responsible for any possible delays before and during delivery.
If ordered product or products cannot be obtained from original supplier, Crealicious by Heinz Fischer shall notify customer of the expected delay. The Customer in turn can either request for a cancellation of the order with a refund of payment within 30 calendar days, or an exchange of the product not available for another product. No cancellation penalty will be applied for such an order cancellation. No cancellation compensation can be demanded for such an unavailability having resulted from a delay in updating this unavailability.
Prices indicated on www.crealicious.net website are exclusive of import duties and sales tax. Shipment to some countries may be subject to import duties and sales tax, any additional costs including but not limited to import duties and sales tax are to be on account of the customer. Parcels can be sent to the same address as the billing address or other stated address. Either option may be selected in the CHECKOUT page.
Crealicious by Heinz Fischer offers customer gift wrapping/card service. For customer who wishes to have gift wrapping and or card service, customer needs to specify at the time of confirming order. Customer can also write a personalized message, which to be written on a gift card and added to the parcel.
Product will be delivered only when full payment has been made by the customer. Once product is dispatched, the risks of loss or deterioration of the product as well as any damage arising from it during delivery will be automatically transferred to the customer.
Customer is responsible to inspect the product upon reception in the presence of the transporter and to notify the transporter as well as Crealicious by Heinz Fischer of any reserves necessary on the delivery slip in the event of partial or total deterioration within three working days. In the absence of noting such elements, the product is considered to be accepted by the customer in full and Crealicious by Heinz Fischer cannot be held responsible for any dispute arising from the delivery.
Crealicious by Heinz Fischer is committed to providing customer best possible products and or services. All products are thoroughly checked before delivery to ensure they are free from any superficial defects. Product description and its photographic representation provides detailed information on color, size, form, etc of the product however customer should consider prior to purchase there might be slight difference on color, size and or form between the product and its respective photograph presented on the www.crealicious.net website. All sales are firm and final. For safety reason, Crealicious by Heinz Fischer currently does not offer exchange once order is delivered.
Customer is expressly informed that Crealicious by Heinz Fischer is not the manufacturer of the products offered on www.crealicious.net website, consequently, in the event of any damage caused by a defect of the product, only the manufacturer of the defective product can be held responsible by the customer.
Crealicious by Heinz Fischer cannot be held responsible in the event of the non-respect of legislation in the country where products are delivered. It is the responsibility of the customer to check with local authorities the legality of importing and using the products and services being ordered.
Crealicious by Heinz Fischer refuses all responsibilities for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties.
Neither of the two parties will have failed in its contractual obligations under Terms & Conditions, insofar as their execution is delayed, blocked or prevented by unforeseeable and inevitable circumstances including but not limited to Acts of God (fires, floods, earthquakes, storms, hurricane, lightning or any other natural disasters), accidents, breakdown of telecommunications or networks, blockage of supplies or transport, legal or governmental restrictions, strikes, war and which could not be prevented by them despite all reasonably possible efforts.
Crealicious by Heinz Fischer is committed to protecting personal data of the customer. When using www.crealicious.net website, there is a number of ways that personal information of the customer is collected for instance when placing order, registering as member or subscribing to newsletter. Personal information is used to process order and payment.
To process the order Crealicious by Heinz Fischer requires to hold personal information of the customer such as name, address, phone number, e-mail address and credit/debit card details. Credit/Debit card details will only be used to process order.
We may from time to time use your information to update you of new products, brands or any marketing information that may be of interest, but only if it’s in accordance with your personal preferences.
By using www.crealicious.net , you are accepting the privacy policies described here. If you require more information or do not wish to receive any future communication from us, please e-mail us at info@crealicious.net.
All terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Customers irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from the terms and conditions.
Hong Kong, January 2012